Reservations: Frequently Asked Questions

all visitors

How do I get to the New York Fed?
Visitors must enter the building at 44 Maiden Lane and bring a printed copy of their e-ticket, a valid government-issued ID and pass through a security screening.

It looks like there are no available tour times. Why am I unable to book a reservation online?
Reservations are available at a first-come, first-served basis.

Can I book a reservation for more than four months from now?
No. Reservations can be booked up to one month in advance.

Will cancellations appear on the website?
Yes. Cancellations appear directly on website. We cannot anticipate cancellations, so we recommend that you check our website periodically to see if spaces have become available.

Can I be put on a waiting list?
No. We do not keep a waiting list. Cancellations are sporadic so we advise that you check our website periodically to see if spaces have become available.

What if I don’t have the names of all the visitors when I am booking the reservation?
When reserving a tour, you may enter a tentative list of names to secure slots for the tour time you have chosen. Please update your reservation with the final list of names at least one week prior to your date of visit by going to the Visiting page of the website and clicking on "Manage Reservation".

Note: When you update the reservation, you will receive new e-tickets with the names that you enter.

Can I edit, reschedule or cancel my reservation?
Yes. Using your confirmation number, you may make changes to your reservation by clicking on the “Manage Reservation” button on the Visiting page.

Can I reprint my e-ticket?
Yes. You may reprint your e-ticket by clicking on the "Manage Reservation" button on the Visiting page. You are required to print the e-ticket and present it in order to enter the building.

What do I do if I receive notification that my reservation was cancelled?
The Federal Reserve Bank of New York reserves the right to cancel tours and self-guided visits to the Museum at any point when it deems necessary, including if there is a need for heightened security.

Guests are responsible for rescheduling their visits. Please check the Visiting page for availability.

guided tours

How early should I arrive at the Bank?
Visitors are advised to arrive at the Bank about 20 to 30 minutes prior to your scheduled visit to allow time for security screening and check-in.

Can I take someone else's slot if they don't show up for the guided tour?
No. Due to security reasons, we cannot accept last minute attendees. Guided tours are strictly by advanced reservations only.

Can I bring more than 25 visitors for a guided tour?
No. We can only accommodate 25 visitors per guided tour. If you wish to bring more than 25 visitors, we advise that you divide into smaller groups and book multiple tour slots.

Can I bring a school group who are under 16 years old for a guided tour?
Our education programs focus on the Federal Reserve's role in setting monetary policy and promoting financial stability. Unfortunately, the content covered in the guided tour is not appropriate for this age group. The targeted audience for our materials are juniors in high school and older. Any school group visiting the Bank should be at least juniors in high school or 16 years of age.

I am coming on a guided tour with my family. Can I bring my child with me?
The content covered in the tour focuses on the Federal Reserve’s policy responsibilities and is not appropriate for an audience younger than 16 years old. Additionally, the Federal Reserve Bank of New York is a professional business environment and is not suitable for young children. Visitors to the Bank should be at least 16 years old.

I understand that tours are for visitors 16 years of age and older. Can I bring my infant on the tour?
The Federal Reserve Bank of New York is a professional business environment and is not suitable for infants. Additionally, because tours and visits are conducted in confined spaces, infants may be uncomfortable and may disrupt the delivery of the tour. As a courtesy to other visitors and New York Fed employees, we request that visitors not bring infants on the tour.

Are foreign-language guided tours available?
No. Guided tours are given in English only. Groups may bring their own translator if needed, but need to be mindful of other visitors so as not to disrupt the flow of the tour.

If I miss my guided tour, am I able to come at a different time?
No. We will only accept visitors for the date and time listed on your e-ticket. Visitors are advised to arrive 20 to 30 minutes prior to the start of their tour. Tours start promptly at the scheduled times.

Self-guided visit

I will be in the neighborhood; can I stop by to see the museum and exhibits?
No. All visits to the museum must be scheduled online. When you make a reservation, you will receive an e-mail to confirm your visit date and time, and an e-ticket, which you must print and bring with you in order to enter the building.

Due to major renovations in the museum at the Federal Reserve Bank of New York, self-guided tours are suspended until further notice.

What are the hours for the museum?
The museum is open Monday through Friday, except for Bank holidays, between the hours of 9 a.m. and 4:30 p.m.

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